Frequently Asked Questions


Why do I see a charge from Payments.mn on my statement?

Payments*mn will appear on your credit card statement if you have purchased a health and wellness product online. You can browse the list of websites you may have ordered from here.

If you still do not recognise the charge, please contact customer support and they will help you resolve the issue.

Can I get a refund for my order?

Every product we process payments for, have industry leading refund policies, you should contact customer support to discuss the refund options available to you.

Can I speak to customer support?

Yes, we provide support via live chat, phone and email. Open a live chat now or contact customer support here.

How long will a refund take to process?

Refunds are processed instantly, they take 5-10 working days to appear back on your credit card.

How long will my product take to arrive?

All orders are shipped out the next working day. Orders are shipped via tracked delivery and a tracking number will be emailed to you. If you have not received your tracking number please contact customer support.

Is this a scam?

No, we personally handle the payments, customer service and fulfilment for each brand we support. If you are concerned please contact customer support.


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